At Fayetteville Gastroenterology Associates, our board-certified gastroenterologists focus their practice on the management of digestive disorders in adults. All of our providers and staff are dedicated to delivering quality, state-of-the-art medical care in a compassionate and cost-effective manner. Our physicians are highly specialized and trained; therefore, we limit our practice to digestive and liver diseases. PLEASE review below regarding useful information about our office policies and procedures.
Your First Visit:
The initial consultation visit will be in our office. If your insurance company requires a referral, please obtain this from your PCP (Primary Care Physician) prior to your
visit. Please bring any pertinent medical records including lab and x-ray reports from your PCP or have them fax this information to us at (910) 323-3650 prior to your appointment if they haven’t already provided this information to us. If an endoscopic procedure and/or more extensive testing are appropriate, the clinical staff will schedule the procedure/testing for you. A full report of the findings will be forwarded to your PCP.
Office hours are Monday – Thursday 8am to 5pm and Friday 8am to 12pm. Cancellations must be made within 48 hours of your scheduled appointment to AVOID THE POSSIBILITY OF EARLY CANCELLATION OR NO SHOW FEE.
Our office provides a telephone operator. However, should the automated assistant answer, listen to the Main Menu carefully and select the department that you feel will best answer your question. Once you have met your provider’s nurse, you will be given her direct line, which will ring her desk directly. Since your provider’s nurse cannot answer calls if she is with another patient due to privacy laws, we ask that you leave a message which will be returned promptly. Should you have an emergency, call 911. If you have an urgent matter in which you cannot wait for a return call, ask the operator to connect you to the on-call nurse. AFTER HOURS CALL 910-323-5203 TO RECEIVE ASSISTANCE.
Questions for the Provider:
If you have a question for your provider, please call the direct line of your provider’s nurse which was given to you at the time of your office visit. The quickest way to leave a message is on the nurse’s voice mail. The clinical staff reviews the voice mail messages on a regular basis and once the message is reviewed with your provider, you will receive a call back, usually later in the afternoon or the next business morning. Answers to routine messages take an average of 24 hours. Emergency situations are given immediate priority. Please allow 48 hours for prescription refills – do not wait until you have taken your last pill to call.
Lab, X-Ray and Biopsy Results:
Lab, x-ray and biopsy results take at least 7-10 working days to get back. The physician reviews the results and you will be notified by letter or phone call. If a report reveals a serious abnormal value, the provider is notified immediately and the patient will be called.
Medical records are released only with the patient’s written consent and for continuity of care between your PCP (Primary Care Provider) and any other provider involved in your care. There is a fee for copying medical records based on yearly national guidelines and require a 7 -10 day notification. There is a $25.00 charge for completing insurance, disability and family medical leave forms.
Our providers work on an appointment only basis. The practice does not accept “walk-in” appointments. If you need to see your provider’s nurse in person, please call the office and schedule a “nursing appointment”. This will ensure that the nurse has your chart available and prevent you from having an extended waiting time.
Services and Procedures:
Fayetteville Gastroenterology Associates, P.A. provides services and procedures related to the diagnosis and treatment of digestive diseases and disorders. All of our physicians are Board Certified in both Internal Medicine and Gastroenterology. They are on staff at Cape Fear Valley Health System and FASC (Fayetteville Ambulatory Surgery Center) and are members of leading Gastroenterology organizations. Our state-of-the-art practice also includes an AAAHC Accredited and Licensed Gastrointestinal Endoscopy Center located in our office building which allows you to have most procedures safely performed in the comfort and convenience of our office location.
Notice of Non-Discrimination:
This center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. This center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
This center provides free aids and services to people with disabilities to communicate effectively with us via:
-Written information in other formats (large print and accessible electronic formats)
And free language services to people whose primary language is not English, such as:
-Translation websites or phone services
-Information written in other languages
-Interpreter services for hearing impaired
If you need these services please notify any staff member. If you believe that this center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Manager by calling our main phone number.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone. Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Department of Health and Human Services, 1-800-368-1019, 800-537-7697 (TDD)
200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
Nondiscrimination Taglines in 15 Languages
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Section 1557 of the Patient Protection and Affordable Care Act
Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). The law prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities. Section 1557 builds on long-standing and familiar Federal civil rights laws: Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975.
Section 1557 extends nondiscrimination protections to individuals participating in:
-Any health program or activity any part of which received funding from HHS
-Any health program or activity that HHS itself administers
-Health Insurance Marketplaces and all plans offered by issuers that participate in those Marketplaces.
Section 1557 has been in effect since its enactment in 2010 and the HHS Office for Civil Rights has been enforcing the provision since it was enacted. If you believe you have been discriminated against on one of the bases protected by Section 1557, you may file a complaint with OCR.
Issuance of the Final Rule
On May 13, 2016, the HHS Office for Civil Rights issued the final rule implementing of Section 1557. Read the full text version published in the Federal Register.
Translated Resources for Covered Entities
HHS Office for Civil Rights offers downloadable samples of translated materials for use by covered entities. For translated materials, go here.
Training Materials for Covered Entities
HHS Office for Civil Rights has created training materials to help supplement covered entities’ trainings on their internal policies and procedures that are now required under Section 1557. For training materials, go here.
Additional Materials for Covered Entities
HHS Office for Civil Rights included a sample grievance procedure in Appendix C to Part 92 of the Section 1557 Final Rule. Click here for the individual file of the sample grievance procedure.
Enforcement of Section 1557: Sex Discrimination Case Examples
The HHS Office for Civil Rights has been enforcing Section 1557 since it was enacted in 2010. Read case examples that highlight OCR’s enforcement results in complaints alleging sex discrimination.
OCR Director’s Memorandum to Federal Offices for Civil Rights
All Federal agencies have enforcement responsibility for programs they fund that fall under Section 1557 jurisdiction.
-Read the July 2016 Memorandum.
-Read the November 2015 Memorandum.
Background on the Section 1557 Notice of Proposal Rulemaking (NPRM)
OCR issued the Notice of Proposed Rulemaking for Section 1557 in the Federal Register on September 8, 2015 and invited public comment on the proposed rule through November 9, 2015.
Information and materials issued for the NPRM.